CruisePilot
Support and Customer Service
Support and Customer Service

Support and Customer Service

Does the CruisePilot Website Show Live Pricing?
Contacting Cruisepilot
When Will Velocity Points Are Credited
How to Access CruisePilot as a Velocity Member
Cancellation Fees for CruisePilot Bookings
Making Changes to Your CruisePilot Booking
Can I Book for a Friend Using My Velocity Account and Earn Points?

About Contact FAQs Terms and Conditions Privacy Policy

*Velocity Points are earned by Velocity members at a rate of 3 Points per $1 spent on any cruise fare booked through Cruisepilot. And as a Silver member you will earn a total of 4.5 Points per $1 spent; as a Gold member you will earn a total of 5.25 Points per $1 spent; and as a Platinum member you will earn a total of 6 Points per $1 spent. Any additional or other costs associated with or incidental to the cruise fare will not earn Points.

Velocity members must provide their Velocity membership number to Cruisepilot at the time of making the reservation or within 30 days of completing their reservation. The booking name of the lead passenger must match that on the Velocity membership account. Only one Velocity member per booking (who is also the lead passenger) is eligible to earn Points. Points will be credited to the member's Velocity account up to 4 weeks after the member completes their cruise.

All Cruisepilot cruise bookings are subject to Cruisepilot terms and conditions. Cruises with Cruisepilot travel reserves the right to change the offer at any time without notice. Price is inclusive of all taxes & fees (which are subject to change) and prepaid onboard gratuities. Standard booking conditions apply, including cancellation and amendment fees to all bookings. Prices valid at the time of publication. Prices are per person based on twin share occupancy unless otherwise stated and displayed in $AUD. For detailed terms and conditions visit www.cruisepilot.com.au/termsandcondition or call a consultant on 1300 795 433.

Terms and conditions subject to change without notice. Further terms and conditions apply, visit www.cruisepilot.com.au/termsandcondition.

Velocity will receive a commission from Cruisepilot for each Velocity member who purchases a cruise via Cruisepilot.

Cruisepilot is facilitated by Our Vacation Centre Pty Ltd (OVC). ABN: 54 105 542 176. Travel licence No. 3008099.

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